Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 21, 2025 - 11:00 EDT
Scheduled
To address a critical Shibboleth vulnerability (https://shibboleth.net/community/advisories/secadv_20250313.txt), we began rolling out an update on March 20. During the initial update, a small number of customers experienced login issues, which we resolved within a few hours. We have since refined our update process to prevent similar disruptions moving forward.
With the improved process in place, we will continue rolling out updates in phases from Friday, March 21, through Tuesday, March 26. This phased approach allows us to carefully monitor each stage and ensure a smooth experience for all customers.
We do not anticipate any downtime or access issues, but as always, we’re here to help if needed. If you do encounter any problems, please contact us through the Terra Dotta Help Center at support.terradotta.com.
We appreciate your patience as we take this critical step to protect your users’ data and ensure ongoing security.
Posted Mar 21, 2025 - 10:20 EDT
This scheduled maintenance affected: TerraDotta Application Servers (Terra Dotta Web01/02/07 Hosted sites, Terra Dotta Web03/04/08 Hosted sites, Terra Dotta Web01/02/07 SAAS sites, Terra Dotta Web03/04/08 SAAS sites, Terra Dotta Task Server, Terra Dotta Web05/06 Hosted sites, Terra Dotta Web05/06 SAAS sites).