File Uploading and Downloading issue

Incident Report for Terra Dotta

Resolved

This incident has been resolved.

Posted Mar 10, 2026 - 14:17 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 10, 2026 - 12:42 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 10, 2026 - 12:06 EDT

Investigating

We are currently urgently investigating issues uploading and downloading files in our system. We will update here once the problem is resolved.

Posted Mar 10, 2026 - 11:07 EDT

This incident affected: TerraDotta Application Servers (Terra Dotta Web01/02/07 Hosted sites, Terra Dotta Web03/04/08 Hosted sites, Terra Dotta Web01/02/07 SAAS sites, Terra Dotta Web03/04/08 SAAS sites, Terra Dotta Task Server, Terra Dotta Web05/06 Hosted sites, Terra Dotta Web05/06 SAAS sites).